Mail Terminal Services will deliver results utilizing three key elements:

Efficiency

• Elements controlled by efficiency measurements and targets
• Process descriptions and target performance indicators per basic process

Quality

• Incentive laced Quality measures
• System driven quality data capture and reporting

Employee Satisfaction

• Ensure high employee satisfaction
• Competitive wages and benefits
• Team concept over individual
• Incentive driven workforce
• Provide worker friendly environment

Mail Terminal Services operates under a Total Quality Management philosophy. Mail Terminal Services is committed to a continual improvement process. The core components of the operation are: Quality, Efficiency and Cost. These key elements are captured on a daily basis and are rolled up to weekly, monthly, quarterly and yearly results. Each mail terminal is run as a decentralized business; each offering the same core services.